ICT Support Engineer
An ICT Support Engineer provides technical support and troubleshooting for ICT systems, applications, and infrastructure in Australian organisations, resolving escalated incidents.
Full-time AUD, 2025 indicative. Wide bands reflect variation by employer, experience, and location.
Consistent demand; ICT support roles are required across all sectors.
Occupation list membership
Which Department of Home Affairs skilled lists this occupation currently appears on.
- STSOLShort-Term Skilled Occupation List
Occupations eligible for shorter-term sponsored visas including Subclass 482 (short-term stream).
Assessing authority
The body that assesses skills for migration purposes for this occupation.
- ACSAustralian Computer SocietyVisit official site →
Visa pathways
Australian visa subclasses for which this occupation is currently eligible.
State nominations
States and territories that currently nominate this occupation for skilled migration.
| Code | State / Territory | Details |
|---|---|---|
| WA | Western Australia | View nomination → |
| SA | South Australia | View nomination → |
| ACT | Australian Capital Territory | View nomination → |
Key duties
- Diagnose and resolve complex ICT incidents escalated from Level 1/2 support
- Manage vendor relationships and escalate to third-party support as required
- Maintain technical knowledge base and support documentation
- Implement fixes and workarounds to restore service availability
Skills required
- ICT incident management and ITIL service management
- Technical troubleshooting across platforms and applications
- Vendor management and escalation procedures
- Knowledge management and documentation
Typical qualifications pathway
Bachelor's degree in IT; ITIL Foundation certification is valued. ACS assesses qualifications.
Visa & occupation list information
Listed on STSOL and CSOL, supporting subclasses 186, 190, 482, 491, and 494 For advice on which pathway suits your circumstances, consult a registered MARA migration agent.
anzsco.com.au is information-only. For personalised advice on your situation, always consult a registered MARA migration agent.
Scan with your phone to open an AI chat about this occupation — no agent, no affiliation, just info you can trust.