Hardware Technician
An ICT Customer Support Officer provides technical help desk and user support for hardware, software, and network issues in Australian organisations and IT service providers.
Full-time AUD, 2025 indicative. Wide bands reflect variation by employer, experience, and location.
Consistent demand; help desk and user support roles exist in every medium to large organisation.
Occupation list membership
Which Department of Home Affairs skilled lists this occupation currently appears on.
- STSOLShort-Term Skilled Occupation List
Occupations eligible for shorter-term sponsored visas including Subclass 482 (short-term stream).
- CSOLCombined Skilled Occupation List
The merged skilled list that consolidates previous MLTSSL and STSOL eligibility under the Skills in Demand program.
Assessing authority
The body that assesses skills for migration purposes for this occupation.
- TRATrades Recognition AustraliaVisit official site →
Visa pathways
Australian visa subclasses for which this occupation is currently eligible.
- 186Learn more →Employer Nomination Scheme visa
Permanent employer-sponsored visa for workers nominated by an approved sponsor.
- 190Learn more →Skilled Nominated visa
Permanent visa for workers nominated by a state or territory government.
- 482Learn more →Skills in Demand visa
Employer-sponsored temporary visa (formerly TSS) for occupations on the relevant list.
- 491Learn more →Skilled Work Regional (Provisional) visa
Five-year provisional visa for workers willing to live and work in regional Australia.
- 494Learn more →Skilled Employer Sponsored Regional visa
Five-year employer-sponsored provisional visa in regional Australia, with a path to PR.
State nominations
States and territories that currently nominate this occupation for skilled migration.
| Code | State / Territory | Details |
|---|---|---|
| WA | Western Australia | View nomination → |
| SA | South Australia | View nomination → |
| TAS | Tasmania | View nomination → |
| ACT | Australian Capital Territory | View nomination → |
Key duties
- Respond to help desk calls, emails, and tickets from end users
- Diagnose and resolve desktop, application, and connectivity issues
- Escalate complex incidents to senior technical support staff
- Maintain help desk records and update the knowledge base
Skills required
- IT support skills across Windows, Microsoft 365, and common applications
- Help desk ticketing system operation
- Communication and customer service skills
- Basic network and hardware troubleshooting
Typical qualifications pathway
Certificate III or IV in Information Technology; CompTIA A+ is valued. ACS assesses qualifications.
Visa & occupation list information
Listed on CSOL, enabling subclasses 186, 482, and 494 For advice on which pathway suits your circumstances, consult a registered MARA migration agent.
anzsco.com.au is information-only. For personalised advice on your situation, always consult a registered MARA migration agent.
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