ICT Customer Support Officer
A Hardware Technician installs, maintains, and repairs computer hardware, peripherals, and related equipment for end users and organisations across Australia.
Full-time AUD, 2025 indicative. Wide bands reflect variation by employer, experience, and location.
Consistent demand; hardware support roles are required across corporate, education, and government IT environments.
Occupation list membership
Which Department of Home Affairs skilled lists this occupation currently appears on.
- STSOLShort-Term Skilled Occupation List
Occupations eligible for shorter-term sponsored visas including Subclass 482 (short-term stream).
- CSOLCombined Skilled Occupation List
The merged skilled list that consolidates previous MLTSSL and STSOL eligibility under the Skills in Demand program.
Assessing authority
The body that assesses skills for migration purposes for this occupation.
- TRATrades Recognition AustraliaVisit official site →
Visa pathways
Australian visa subclasses for which this occupation is currently eligible.
- 186Learn more →Employer Nomination Scheme visa
Permanent employer-sponsored visa for workers nominated by an approved sponsor.
- 190Learn more →Skilled Nominated visa
Permanent visa for workers nominated by a state or territory government.
- 482Learn more →Skills in Demand visa
Employer-sponsored temporary visa (formerly TSS) for occupations on the relevant list.
- 491Learn more →Skilled Work Regional (Provisional) visa
Five-year provisional visa for workers willing to live and work in regional Australia.
- 494Learn more →Skilled Employer Sponsored Regional visa
Five-year employer-sponsored provisional visa in regional Australia, with a path to PR.
State nominations
States and territories that currently nominate this occupation for skilled migration.
| Code | State / Territory | Details |
|---|---|---|
| SA | South Australia | View nomination → |
| TAS | Tasmania | View nomination → |
| ACT | Australian Capital Territory | View nomination → |
Key duties
- Install, configure, and upgrade desktop, laptop, and server hardware
- Diagnose and repair hardware faults including memory, storage, and display issues
- Deploy and decommission workstations and IT peripherals
- Maintain hardware asset registers and manage warranty repairs
Skills required
- PC hardware installation, configuration, and repair
- Hardware diagnostic tools and imaging software
- Asset management and hardware inventory
- Basic networking and peripheral connectivity
Typical qualifications pathway
Certificate III or IV in Information Technology; CompTIA A+ is valued. ACS assesses qualifications.
Visa & occupation list information
Listed on CSOL, enabling subclasses 186, 482, and 494 For advice on which pathway suits your circumstances, consult a registered MARA migration agent.
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