Customer Service Manager
A Customer Service Manager leads teams responsible for delivering customer support, complaint resolution, and service experience in contact centres or retail environments. This role spans banking, telecommunications, utilities, and retail sectors in Australia.
Full-time AUD, 2025 indicative. Wide bands reflect variation by employer, experience, and location.
Consistent demand across service industries; automation is changing the role but experienced managers remain in demand.
Occupation list membership
Which Department of Home Affairs skilled lists this occupation currently appears on.
- STSOLShort-Term Skilled Occupation List
Occupations eligible for shorter-term sponsored visas including Subclass 482 (short-term stream).
Assessing authority
The body that assesses skills for migration purposes for this occupation.
- VETVETASSESSVisit official site →
Visa pathways
Australian visa subclasses for which this occupation is currently eligible.
State nominations
States and territories that currently nominate this occupation for skilled migration.
| Code | State / Territory | Details |
|---|---|---|
| WA | Western Australia | View nomination → |
| SA | South Australia | View nomination → |
Key duties
- Manage customer service teams and performance KPIs
- Develop service policies, escalation procedures, and training programs
- Monitor customer satisfaction metrics and drive improvement
- Handle complex complaints and manage key customer relationships
Skills required
- Customer service operations management
- Contact centre technology and CRM systems
- Team performance management and coaching
- Process improvement and complaint resolution
Typical qualifications pathway
A bachelor's degree in business or management is an advantage; significant customer service management experience is often sufficient. VETASSESS assesses qualifications.
Visa & occupation list information
Listed on STSOL, supporting subclasses 190 and 491. State nomination is a viable pathway For advice on which pathway suits your circumstances, consult a registered MARA migration agent.
anzsco.com.au is information-only. For personalised advice on your situation, always consult a registered MARA migration agent.
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